The Future of Employee Experience in Hospitality

Hospitality Brain Trust – For the second time, Onepoint partnered with MKG to bring together hospitality industry leaders and their teams (Accor, PVCP, B&B Hotels, Barrière, Moma Group) to explore disruptions and transformations in the sector’s workforce.

Following a presentation on global trends by Serge ASSAYAG, Partner People Experience at Onepoint, three key themes were discussed during a roundtable and further explored in workshops led by Onepoint experts:

  • Talent Attraction: At a time when the sector is facing a tangible resource shortage, what collective efforts are needed to transform the employer brand promise into a lasting industry reality?
  • Skills Management: How can employees be quickly onboarded into upskilling processes using the new tools available?
  • Organizational Models: In a sector historically driven by a strong hierarchy, what new distribution of roles should emerge to empower and retain employees while granting them the desired level of autonomy?

To facilitate discussions, this event gathered experts from various backgrounds: academia (Manuel HEURTEUX, Essec-Imhi), international Groups (Marianna MACHIADO, IHG), and operations (Yann LAURENT, Hotel Director)

 

The full summary of these insights is available for download :